Technical Support
The Journal of Leadership, Ethics, Governance, and Sustainable Innovation (JLEGSI) is committed to ensuring a smooth and reliable experience for authors, reviewers, editors and readers when using the journal’s online platform.
This page provides guidance on technical assistance related to manuscript submission, peer review, editorial workflows and access to published content.
Scope of Technical Support
Technical support is available for issues related to:
• Account registration and login difficulties
• Manuscript submission and file uploads
• Accessing reviewer or editor dashboards
• Tracking manuscript status
• Uploading revised manuscripts and supplementary files
• Viewing, downloading or accessing published articles
• System-related errors or access restrictions
Support is limited to technical and platform-related matters and does not cover editorial decisions or peer review outcomes.
Before Requesting Support
To ensure a quick resolution, users are encouraged to:
• Confirm that their browser is up to date
• Clear browser cache and cookies
• Check file formats and size limits before uploading
• Review the Author and Reviewer Guidelines for procedural queries
Many common issues can be resolved through these steps without further assistance.
How to Request Technical Support
If a technical issue persists, users should contact the JLEGSI technical support team via email at journalsupport@jlegsi.com and include the following details:
• Full name and role (author, reviewer, editor or reader)
• Registered email address
• A clear description of the issue encountered
• Screenshots or error messages (where applicable)
• Manuscript ID (if the issue relates to a submission)
Providing complete information helps the support team diagnose and resolve issues efficiently.
Response Time
JLEGSI aims to respond to technical support requests within 24hrs.
Complex issues requiring system-level intervention may take longer, and users will be kept informed of progress where necessary.
Editorial vs Technical Queries
Please note:
• Technical support assists with system functionality and access
• Editorial queries (e.g. peer review decisions, revisions and publication timelines) should be directed to the editorial office at editor@jlegsi.com or submissions@jlegsi.com.
This separation ensures efficient handling of all enquiries.
System Availability
While JLEGSI strives for uninterrupted access, scheduled maintenance or unexpected system updates may occasionally affect platform availability. Notices will be posted where possible to minimise disruption.
Commitment to Support
JLEGSI is dedicated to maintaining a secure, accessible and user-friendly digital publishing environment in line with international scholarly publishing standards.